In the CIO's office, one thing we try to do is to provide help for IBMers throughout the world. Although we have an extensive set of capabilities for helping people, these were available only via the Web, and in an interface that was hard to use. My task for this project was to reinvision IBM help for mobile devices.

Challenges

• Coming up with an engaging experience, not just a rehashing of our Web experience on a small device.
• Finding a way to bring disparate information together -- current outages, links to open tickets, a way to reach the help desk directly.
• Working within the limits of what information we could actually access from a mobile device.

What I did

I decided to structure the UI as an infographic, bringing information directly to the user on the front page, with obvious links to access more detailed information. From here, users could access both personalized information (such as information about their particular device, or their open tickets), as well as more general topics that might affect them (such as outages, or general FAQs).